Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: The above ground nature of much commercial cable plant makes it very vulnerable to being disrupted in high wind events. As a result, our planning consideration is that wireline facilities will be disrutped during a hurricane, and we view satellite based systems as our primary backup communications lifeline in this situation. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: They never admit fault with their systems but find maintenence response very poor Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Public Safety is just another customer to the vendor. They are in business to make a profit. If you make them apart of the emergency managemet team they can be a good resource. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: It seems that you can not get a committment from them to give public safety and emergency response a priority over other users, especially the owner of the network. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Just that we have serious Public Safety Issues that need to be addressed and resolved. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: OUR AGENCY IS ACTUALLY CREATING & IMPLEMENTING A NEW INTEROPERABILITY PROGRAM FOR THE COMMONWEALTH OF MASSACHUSETTS. CALLED THE "MA. STATEWIDE INTEROPERABILITY TASK FORCE" AND WE WOULD OVERSEE ALL MUTUAL-AID RADIO SYSTEMS (EMERGENCY MANAGEMENT, FIRE & POLICE) AND BE ABLE TO SIMUCAST ON ALL SYSTEMS STATEWIDE AT THE TOUCH OF A BUTTON. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: During emergencies cooperation is very good. Durning normal business there are political and communications issues. While commercial services may mirror public safety they NEVER manage them with the same focus - citizen and officer safety and community service. Their goal is profit and as such commercial services should never completely supplant municipal, state, or federal public safety networks. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Most commercial providers cannot be reached in an emergency Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: I would expect that spokespeople and senior managers from most commerical networks would disagree with my comments, and many will swear they will go above and beyond for public-safety. Unfortunately, that commitment doesn't get down to the people with whom we necessarily must deal when a problem arises. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Commercial networks are "profit driven", not "service driven" Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Wired telephone network generally very reliable when redundancy/diversity is used. GETS works well. Wireless generally unusable for large incidents including special public events (we had problems during the World Series even with temporary cellular sites in place) and we used satellite phones for critical calls in the vacinity. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: If the commercial service is aware that the service they are providing is to support public safety and emergencies generally they have been very supportive is repairs and restoration. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Paging has been far and away more reliable than cellular/pcs MOST of the time; key personnel have two way pagers which do not appear to experience the back ups that the radio voice/telephony systems suffer from. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: No History Yet Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: too much competition with other users Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: I have not had a problem with the commercial services in the 10 years I have been here. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Overall we receive adequates service with the exception of cellular. A directed effort needs to be made to enhance wireless communications in rural areas. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: None Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Satellite affordability Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Nothing else. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Our Intergraph CAD/Mapping are working fine. We are in the process of going to an 800 MHz Digital System. The intra-structure is currently being installed by Motorola. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Wireless sales increasing as Public safety joins in use of this technology - so has internet protocols for data infomation transfer etc - these subsets must be required to accept responsibility for network reliability and redundancy to serve thes ecustomers well - Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: It is very important to build in redundancy and alternate routes to our various networks. Unfortunately due to budget constraints many of these important steps are never undertaken. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: N/A Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Promising public safety exceptional use 'wonderful' service without testing under busy times. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: The commercial network providers that we have dealt do not seem interested in the topic of reliability and/or priority access for public safety agencies. On the occasions that we have broached the topic with our commercial network providers (primarily the voice cellular and CDPD, as well as paging), they have either replied that these things were a)not technologically possible, or b)that they would not offer minimun service level guarantees and/or priority access to public safety. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: The main recurring issue is commercial cellular interference with our 800 MHz public safety radio system. This cannot be characterized as a major problem, but it is a factor in the performance and reliability of our system. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: they need to be MUCH more receptive to the needs of public safety Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Commercial network operators do not have a good understanding of the critical role their networks play in public safety Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Their stability and coverage needs are not adequate Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: CAN'T AND SHOULD NOT RELY ON IN A MAJOR INCIDENT. USE INTERNAL SYSTEMS Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: We remain very concerned about commerical cell phone repeater interference. Nextel has steps up well but numerous local sites remain problem areas. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Commercial entities have downsized their technical support capabilities to the point that their ability to respond to failures does not meet the reliability needs of the State Police. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Cellular can get very busy during an emergency. Wireline phones are often busy. PCS sometimes requires you to wait to get air time. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Restoration is always slow because our incidents tend to happen off hours-- who ever has an emergency during the normal shift? Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Until we get something more dedicated, I think the system connection limits will always be an issue. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: I believe that the Twin Cities area 9-1-1 network is a good example of one that provides redundancy and diversity. It could be a "best practice" in my opinion. I remain cautious about the ability of our CDPD provider (AT&T wireless) to provide data-transfer capabilities in a post-disaster environment. Likewise, I'm concerned that there is a single point of failure for our "telephone/intercomm" system that we rely on NEXTEL for (their phone switch is not backed up, and, if disabled, we're reliant on "direct connect" only. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Carriers should stay in touch with government agencies. They are preoccupied with sales. When a disaster strikes we will be there ready to help them recover and that is when we will meet "the right people", not the best time to forge relationships! Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: NONE Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: When multiple vendors are involved in the system, they tend to blame each other for the problem instead of trying to fix the problem. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: When multiple vendors are involved in the system, they tend to blame each other for the problem instead of trying to fix the problem. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: We sometimes have a lot of difficulty getting our requests handled in a timely manner for other than 9-1-1 related circuits. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: The cellular priority issued needs to be resolved as soon as its possible to do so. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Carriers are very helpful when in sales mode. Once you "buy" they tend to be a little more defensive about "emergency priority." I once was asked if my law enforcement agency's priority needs were really greater than a local vet, plumber, etc. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Cell phone providers are too transitional, but the market continues to be irratic. Again, accountability and service provision is a challenge. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: would like to terminate them all Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Priority access during a major event Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Claims of up time should be more realistically verifiable. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: vhf paging networks @ high powers bleeding over vhf goverment frequencys. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: I feel that commercial networks are only to be used in a support role, not in critical public safety communications. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Can't control repair when they go down. Cannot spare out their equipment, control their technicians Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Wireless PAS needs to be made available in our area. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Commercial networks are used primarily by my agency as an administrative tool. There are issues about coverage in the enviroment in which we work and the recurring cost associated with air time. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: N/A Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: I would like to see some state level rules applied to force city, and county governments to share information. There are areas where that is not happening due to politics. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: N/A Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Looking at moving more public safety data to public networks, CDPD, GPRS to take advantage of bandwidth and infrastructure costs. Have not done because we are seriously concerned about reliability/robustness of these systems. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Please coordinate your research with other federal research projects, like CapWIN, AGILE, and other acronym groups. It seems that there are too many studies and not enough communications between the various federal groups. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: The lack of interest in providing quality services to emergency service agencies during both normal and emergency situations. Poor response to reports of trouble or failure. Public safety/emergency services systems not a priority for them. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: The make a good secondary source of communications but can not be depended upon for primary communications Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: The public netorks are driven by consumer needs and do not take into consideration the needs for public safety. Such as, I can not get CPPD signal in our town for our mobil data project. The providers say they are not investing money in the technology anymore. They say they are building a wide bandwith networks. The problem is the systems are not going to be up and running for several years in our area. Plus it is going to cost 75.00 to 125.00 a month per modem for service compared to 40.00 per month for the CDPD that we cant get. Most departments will not be able to afford 100.00 per month per vehicle. The goverment should force the providers to provide these services at a great discount for public safety agencies somehow. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: There is too many untested products that are being introduced to officials that give them a false expectation about what is capable and waht is not. This can be very misleading and can create a tremendous amoutn of wasted staff time in research and explanation. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Proprietary public safety exclusive systems are needed and very important. However they are VERY expensive for local agencies. Commercial network companies could be provided incentives to provide the capital costs to help develop systems for public safety use in times of emergencies. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Nothing good, so far.... Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: First responders and Public Safety should always have priority during a reponse. If revenue was not an issue with commercial then that could probably happen. The Federal goverment should subadize commercial when a response is in effect for that incident and then let regular customers use the system when responses are complete. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Some are good, some not so good. CLECs (ours) has been great (while I'm hearing otherwise (same carrier) in other states). My experiences have been proactive, courteous, helpful, great. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: commercial networks are for not critical communications and have no place in use for first responders. Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: N/A Question 9 - What else about your interaction with commercial networks would you like to share with the NRIC?: